Third Party Passport Assistance

The below summarises the optional services and charges that we provide as an unaccredited third party organisation. Most of the services below are not provided in same manner or at all by His Majesty’s Passport Office. It depends on your circumstances, time available and the level of assistance you require as to whether you can benefit from our optional services or you would be better off going direct to the governments’ Passport Office.

All service charges are 100% refundable if you are not satisfied with the Support you receive

Admin Service Charge (£30 Per Applicant)

This is the default charge that Submission Support Ltd t/a Passport Advice & Services charges for assistance in securing a urgent or standard UK passport through our helpline or website. Some of the services listed below come included as part of this fee, some are an optional extra. A full breakdown of the passport fees (the only thing you pay if going direct to the government office) and our third party charges and support can be found below…

Passport Fees > Child (£) Adult (£) Our Charge (£) Total From (£)
4-8 Week Passport 57.50 88.50 30 87.50
7 Day Fast Track 135.50 166.50 30 165.50
1 Day Premium N/A 207.50 30 237.50

Passport Office Appointment Exemption (£50 up to two Applicants) – We can provide an appointment exemption where the applicant/s will not need to take the day off work to attend the Passport Office saving time, travel and accommodation expenses as we send an agent to attend for you. Just send the applicant/s new passport photo via our mobile app or email, post their old passport to us and our agent will attend the Passport Office to pick up the new passport/s and securely courier it to you. Hand delivery is possible at a surcharge.

Passport Photo via Mobile App (included in ALL Packages) – You can use our mobile app to take your passport photograph at home. We’ll then edit it, crop it to size and if requested post physical copies in the post. This saves you the time and travel required from locating and using a photobooth at your local shopping mall. This included service is worth £8 to £10 based on photobooth / other online provider prices.

Not Happy? – Simply contact us for a 100% refund on ALL service charges.

Document Checking & Photo Assistance (£10)

A sizeable number of passport applications are delayed or rejected due to missing information, spelling mistakes, non-compliant photographs & not providing the correct supporting documentation at the appointment.

With this service we will review the information you submit, advise you if anything is missing, raise any spelling concerns, advise & review the supporting documents you intend to present at your appointment.

If you choose to email us your passport photograph or use our upload tool then with this service, we will also re-size, re-format and adjust the passport photograph that you submit until it complies with HM Passport Office guidelines rather than just give you feedback on what’s wrong with a photo and ask that you address the issues.

Form & Photo Checking (included with Standard Service) – We can check your submission, form, photo and supporting documents for errors and omissions and provide advice to help ensure your application is not delayed or rejected. This service is very similar to the £16 Check & Send Service provided by the Post Office.

You can either post your application form, photographs and supporting documents to our free-post address for the compliance check or for a more time efficient service, you can simply photograph the documents using your smart phone and send them via email where one of our agents will perform the check remotely. This service does not require you to travel to or queue at a local major Post Office for a similar service.

Due to changes introduced in March 2024 where the Premium & Fast Track Services no longer require a paper form this service is now only available for those using our optional Standard Service package.

Manual Appointment Monitoring (£20)

Appointments at all Passport Offices are subject to availability and if you are highly specific on the office and date that you can attend and it’s within a few days time there is a very good chance that you wont be able to visit when you want potentially meaning that you’ll miss your flight / holiday.

You can of course stay on the web page for hours and hours over potentially many days and hope that new slots are released or a cancellation appears or for just £20 we can do this for you. Our agents monitor all Passport Office calendars on behalf of a range of applicants throughout the day and would be under strict instructions only book you an appointment and pay for your passport should one of your specific dates become available.

As already stated all appointments are subject to availability and so we cannot guarantee success. The £20 is payment for the agents time and for them to do their very best for you. We will email you if a similar date appears and ask you whether you’d like that booked if you say no, the dates you have given us pass or at any point cancel your request due to a change of circumstances then we will of course not book anything and refund your money.

Priority Appointment Booking (£15)

As you might expect, on any given day we receive numerous requests for a Premium or Fast Track appointment. These are typically processed on a first come, first serve basis but you can move to the front of the queue where we will book you an appointment at the Passport Office of your choice in a priority manner before others who are waiting (but chose not to use this service) receive their appointment.

This is an optional service and only recommended for those in need a new UK passport at the earliest opportunity.

Due to changes with HM Passport Office’s appointment booking system in March 2024 we are very disappointed to announce that we can no longer offer our very popular and often holiday saving “Queue Jumping Service” whereby our agents monitored ALL Passport Office calendars throughout the day on behalf of already booked clients and the moment that we saw a cancellation, new slots were released or someone else re-arranged their appointment we’d grab it for our applicant & shave days or even weeks of their wait time by “queue jumping” them.