Passport Appointment Package Items

The below represents what the Service fee we charge covers. We encourage you to use all of the services so that you receive the best value for money that you pay us. The below break down explains what you receive for the service fee that you pay us which is separate to the passport fee due to Her Majesty’s Passport Office.

Passport Package Items

In addition to the convenience of being able to use our online passport form and the work we have done securing an appointment on your behalf the service fee also includes the below services.

Passport Office Appointment Exemption – We can provide you with a Passport Office Exemption at no extra charge where the applicant will not need to take the day off work to attend the Passport Office saving time, travel and accommodation expenses and instead just post the documents to our Head Office and wait to receive the new passport in the post within 7-10 days. For details on the next step simply email us at

Using Online Passport Appointment Booking Form – Not something offered by the Passport Office.

Work & Time Involved Securing the Appointment – Saving you time from calling the Passport Office yourself. We do not charge for the appointment, we charge for time involved securing it for you.

Passport Form Checking Service – We have already checked your details submitted via our online form and are happy to provide a further document checking service on the passport application form and passport photographs that you have. Simply scan or fax a copy of the form to us for review.

Emergency Travel Document Card – Should your passport be lost or stolen abroad within 12 months (starting from the date you receive the booking form) then we will pay for your £95 Emergency Travel Document so that you can return to the UK.

SMS & Email & Letter Appointment Conformation – You have now received confirmation of your appointment via text, email and letter.

Directions to the Passport Office – You will receive an email with directions the address you have provided us with travelling by foot, car or public transport via email providing step by step instructions. You will also receive details of how to use our SMS location tool that will help you should you get lost on the way to the office.

Preparing for Your Appointment – Help and advice via email and video. All provided in bite size chunks.

Queue Jumping Website – New for Summer 2014

You also have also been given membership access to our Queue Jumping service where by some consumers who have already been allocated an appointment but have advised us that they are not travelling urgently have been generous enough to state that they will allow their appointment to be used by another if that person is in desperate need of a passport. These customers will then lodge their passport at a later date as they are not in a rush. If an earlier appointment essential please visit: now.

Appointment Date Not Your First Choice?

As part of the package you can request that we contact the Passport Office as often as you wish to attempt to move your appointment forward as close to your ideal date/s as possible. The date you have received was the best date that Passport Office could provide.


As you will remember the below services are provided at no charge with the package.

Authorization Letter or 2nd Passport Request letter – Complete the online form at: and an agent will create an approved Authorization Letter for you within 1 working day or for a second passport request letter.

20% Discounted Travel Insurance from our Partner – For more information please email us .

Passport Form Translation Service – If English is not your first language then visit:

4 Passport Photos, 90 Day Passport Theft Protection & Passport Price Freeze Vouchers – Sent with the passport appointment letter.

Int Driving License Upgrade –  We can upgrade your UK Driving license to one recognized worldwide.

Appointment Reminders via Phone, SMS & Email – Provided up until the day of your appointment.

Ongoing Support via Live Chat, Email, Phone – Simply use details at the bottom of this page to utilize.