Request to Cancel the Service

cancelIf you have already completed an online contract with us and wish to cancel the service please enter the exact email address that you used on this form into the field below. If we have not yet begun work on the contract then you will be entitled to a full refund. If we have only partially completed the work then you will be eligible for a partial refund. If all work has been completed then no refund will be due. Wish to complain?:

Note: using this form also cancels your appointment at the Passport Office.


Want to cancel by phone? Call our 24hr Cancellation Line on 0203 6000 145 (standard rate number) and enter your 5 digit Applicant ID followed by hash (#) to cancel your contract. Need Your Applicant ID? click here >