Third Party Passport Assistance

The below summarises the optional services and charges that we provide as an unaccredited third party organisation. Most of the services below are not provided in same manner or at all by Her Majesty’s Passport Office. It depends on your circumstances, time available and the level of assistance you require as to whether you can benefit from our optional services or you would be better off going direct to the governments’ Passport Office.

All service charges are 100% refundable if you are not satisfied with the Support you receive

Admin Service Charge (£30 Per Applicant)

This is the default charge that Submission Support Ltd t/a Passport Advice & Services charges for assistance in securing a urgent or standard UK passport through our helpline or website. A full breakdown of the passport fees (the only thing you pay if going direct to the government office) and our third party charges and support.

Passport Fees > Child (£) Adult (£) Our Charge (£) Total From (£)
3-6 Week Passport 49 75.50 30 79
7 Day Fast Track 122 142 30 152
1 Day Premium N/A 177 30 207

Passport Office Appointment Exemption (£50 up to two Applicants) – We can provide you with a Passport Office Exemption where the applicant/s will not need to take the day off work to attend the Passport Office saving time, travel and accommodation expenses as we send an agent to attend for you. Just post your old passport, paper form and photographs via post to receive the new passport via secure delivery days later.


Passport Photo Service (£6 Per Applicant) – You can use our mobile app to take your passport photograph at home. We’ll then edit it, crop it to size and if requested post physical copies in the post. This saves you the time and travel required from locating and using a photobooth at your local shopping mall.


Not Happy? – Simply contact us for a 100% refund on ALL service charges.


Form & Photo Checking Service (£10 Per Applicant) – We can check your submission, form, photographs and supporting documents for errors and omissions and provide advice to help ensure your application is not delayed or rejected. This service is very similar to the £8 Check & Send Service provided by the Post Office but unlike the Post Office we can provide the service remotely.

You can either post your application form, photographs and supporting documents to our free-post address for the compliance check or for a more time efficient service, you can simply photograph the documents using your smart phone and send them via email where one of our agents will perform the check remotely. This service is provided 7 days a week and does not require you to travel to or queue at a local major Post Office for a similar service.


Queue Jumping Service (£15)

The service has two features. Firstly, HM Passport Office offer a first come first serve policy and so you will receive the next available appointment. Booking through our website and selecting this service will mean that we will attempt to “Queue Jump” you and secure an appointment that either matches one of your preferred times and dates. This is achieved by our back offices commitment to hourly monitor all HMPO calendars and move your appointment to one that better suits your needs vs the one you secured by default. Please note we will be unable to move the appointment when it is 2 days or less away due to a restriction by HMPO.

Secondly with this service, your booking request will jump to the front of the queue for appointment allocation by our back office team, taking priority over others who have also used our third party organisation meaning that you will have access to the “inside track” of the best allocations.