Appointment Queue Jumping

The fastest way to secure a British passport is by visiting one of the seven Passport Offices throughout the UK and using the Fast Track 1 week or Premium 1 day service. The issue many who are travelling urgently have faced it securing an appointment before they need to travel. Her Majesty’s Passport Office advise consumers that they should expect to wait up to 2 to 3 weeks for an appointment for either service.

HM Passport Office also operates a “first come first serve” policy with appointments (with the exception of applicants who have experienced a family bereavement or are in the armed forces and are about to be deployed). Annual holidays, attending important business meetings or weddings are not considered emergencies.

HMPO recommends that applicants do not book travel before they have secured their passport. If you have already booked flights you may be advised that you should re-arrange your flight or cancel/postpone your trip.


Queue Jumping Service

With cancelling or postponing an important personal or business trip not feasible for many applicants since June 2019, Passport Advice & Services has introduced a “Queue Jumping Service” whereby you no longer need to be content with keeping the appointment that you were currently allocated with.

Whilst you will have a Gov.uk link with the ability to change it up until two days before your appointment it requires you to manually check routinely to try and secure an earlier / more convenient slot. Instead our in-house agents will check for you multiple times a day to try and provide you with the exact appointment date and time slot that you indicated was your first choice. This service can shave days off the amount of time you have to wait to secure a new passport and could literally be an essential service that saves your holiday, job or wedding.


Access to Queue Jumping Service

This optional service costs £15 and can be selected when completing the online form. You will be contacted via email or text message should a more appropriate appointment become available. As we do not have preferential access to any Passport Office’s calendar or appointments we cannot guarantee any appointment time or date nor can be guarantee an earlier appointment then the one you are allocated with. However our agents monitor all calendars very often throughout the day and so you will be front of the queue for any slots that do appear.