Appointment Queue Jumping

The fastest way to secure a British passport is by visiting one of the seven Passport Offices throughout the UK and using the Fast Track 1 week or Premium 1 day service. The issue many who are travelling urgently have faced it securing an appointment before they need to travel. His Majesty’s Passport Office have in the past advised consumers can wait up to 2 to 3 weeks for an appointment for either service.

HM Passport Office also operates a “first come first serve” policy with appointments (with the exception of applicants who have experienced a family bereavement or are in the armed forces and are about to be deployed). Annual holidays, attending important business meetings or weddings are not considered “emergencies”.

HMPO recommends that applicants do not book travel before they have secured their passport. If you have already booked flights you may be advised that you should re-arrange your flight or cancel/postpone your trip.

Queue Jumping Service

With cancelling or postponing an important personal or business trip not feasible for many applicants since June 2019, Passport Advice & Services has introduced a “Queue Jumping Service” whereby you no longer need to be content with keeping the appointment that you were originally allocated with.

Whilst you will have a link with the ability to change it up until two days before your appointment it requires you to manually check routinely to try and secure an earlier / more convenient slot. Instead our in-house agents will constantly check for you to try and provide you with the exact appointment date and time slot that you indicated was your first choice. This service can shave days off the amount of time you have to wait to secure a new passport and could literally be an essential service that saves your holiday, job or wedding.

You Choose the Dates

When completing our online form you will choose up to 3 possible dates that it would be convenient for you to attend the regional Passport Office, our agent will aim to secure one of THOSE dates and so if you are Queue Jumped you are given an appointment time and date which you have already advised us is convenient. If date near one of your choices appears we will email or text to you enquire whether that would be suitable instead of whether you would like us to keep on the look out for one of your original choices.

Access to Queue Jumping Service

This optional service costs £15 and can be selected when completing the online form. You will be contacted via email or text message should a more appropriate appointment become available. As our agents monitor all calendars constantly throughout the day we are in the prime position to secure any cancelled, re-arranged or new appointment slots that become released for you.

Not Happy, No Fee

As we do not have preferential access to any Passport Office’s calendar or appointments we cannot guarantee any appointment time or date nor guarantee an earlier appointment then the one you are allocated with. We will of course do our best and KEEP looking for an appointment on one of your desired dates right up until the last moment however should you not feel like the Queue Jumping service provided you with value for money simply email us to request a full refund. Like all of our services, they are refundable if you are not happy with them.